It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture
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Author: Turner, Dee Ann
Number Of Pages: 160
Release Date: 03-11-2015
Details: Product Description
Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.
Based on her more than thirty years at Chick-fil-A, most of which have been spent as Vice President, Corporate Talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations.
It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.
Turner provides specific, actionable advice on hiring and mentoring new personnel... She offers her counsel in a breezy, anecdotal style that avoids business jargon or didactic proselytizing. Overall, this is a clearly written, sensible response to human resource issues that every company inevitably faces.
An excellent resource for anyone tasked with the professional management of others.
"This is one of those rare books that contains such deceptively simple wisdom that you'll wonder, 'Why doesn't every company do this?'"
Patrick LencioniPresident, The Table GroupAuthor of The Five Dysfunctions of a Team and The Advantage
“Many people love and admire Chick-fil-A. This is a closer look at 'why.' Enjoy and be enriched!”
Dr. Henry CloudAuthor of Boundaries: When to Say Yes, How to Say No to Take Control of Your Life
“Chick- fil-A is an extraordinary organization with one of the most distinctive and most powerful cultures I have ever studied. Dee Ann Turner has done a masterful job of allowing us to see into this culture and understand what makes it so vibrant and so strong.”
Marcus BuckinghamBestselling Author
“The culture modeled at Chick-fil-A is one to be emulated. Read Dee Ann Turner's It’s My Pleasure and get your organization headed in the right direction.”
Ken BlanchardChief Spiritual Officer, The Ken Blanchard CompaniesCo-Author of The One Minute Manager and Leading at a Higher Level
"Every business owner, every leader, and every future leader who wants to lead well and create a thriving culture must read this book. It's My Pleasure is a thoughtful blueprint of how to build and sustain a healthy culture. Filled with timeless principles, engaging stories and wise counsel, Dee Ann Turner has created the must have book for leaders."
Alli WorthingtonCOO, Propel Women Author of Breaking Busy
About the Author
Dee Ann Turner is a business leader, best-selling author and speaker.
She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. During those years, she witnessed significant growth and change. Selected as Chick-fil-A's first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and Talent Acquisition. She currently serves as the Vice President, Enterprise Social Responsibility.
In 2015, Dee Ann's first book, It's My Pleasure, The Impact of Extraordinary Talent and a Compelling Culture was released and became a best-seller. She speaks all over the United States and internationally for both business and non-profit organizations on the topics of leading culture, talent selection and talent development among others. During her tenure at Chick-fil-A, Chick-fil-A has grown from 319 restaurants with $161,500,000 in sales to over 2100 restaurants in 46 states and the District of Columbia with annual sales of over $8 billion.
Married to her husband, Ashley for over 30 years, they are the parents of three grown sons, Trenton, Trevor and Trey and daughter-in-love, Katie. She is an avid sports enthusiast and she and Ashley enjoy traveling and active adventures